Steward

RIXOS Steward - Phu Quoc Island, Vietnam

Operational & Service Standards

• Deliver courteous, professional, efficient, and flexible service at all times in line with Rixos Standards.
• Perform assigned duties within the stewarding area and related workstations.
• Maintain cleanliness and organization of all work areas, kitchens, storage, and back-of-house spaces.
• Strictly follow opening and closing procedures of the department.
• Ensure proper use and care of equipment, dishwashing machines, and cleaning chemicals.
• Monitor operating supplies and minimize breakage, spoilage, and wastage.

Cleaning & Hygiene

• Clean and wash dishes, pots, pans, kitchen utensils, and equipment according to performance standards.
• Carry out general cleaning duties as assigned by the Stewarding Supervisor or Assistant Chief Steward.
• Empty garbage bins in accordance with waste management schedules.
• Fully understand and comply with HACCP and food safety procedures at all times.

Teamwork & Flexibility

• Work collaboratively within the team and provide lateral service to other departments.
• Demonstrate flexibility by rotating across different areas within F&B or other departments when required.
• Undertake additional reasonable tasks as assigned to meet operational and business needs.

Guest & Employee Interaction

• Handle guest and employee inquiries in a courteous and professional manner.
• Report guest complaints or operational issues to supervisors promptly and ensure proper follow-up.

Training & Administration

• Attend departmental meetings, hotel trainings, and briefings as scheduled.
• Assist in monthly, quarterly, and annual inventory counts of operating equipment.
• Comply with local laws, hotel policies, and safety regulations.

Grooming & Conduct

• Report to duty on time, wearing the correct uniform and name badge.
• Maintain high standards of personal hygiene and professional appearance.
• Foster positive working relationships with colleagues and other departments.

Qualifications

• Sincerity & Transparency

• Act professionally with honesty and integrity.

• Use sound judgment in challenging situations.

• Take ownership of mistakes and share knowledge to prevent recurrence.

• Maintain confidentiality of sensitive information.

• Reliability & Loyalty

• Follow through on commitments.

• Work effectively both independently and as part of a team.

• Maintain a positive, cooperative, and approachable attitude.

• Support colleagues and contribute to a unified workplace culture.

• Excellence in Hospitality

• Demonstrate commitment to quality and operational excellence.

• Uphold and comply with all Rixos policies and procedures.

• Contribute responsibly to departmental efficiency and cost control.

• Quality Mindset & Continuous Improvement

• Strive to exceed expectations.

• Avoid complacency and continuously seek improvement opportunities.

• Provide constructive and positive feedback when appropriate.

• Additional Information

Your team and working environment:

• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

• Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability Initiatives. Working together with our communities, we will empower you to make your own meaningful impact.