About this role
Job title: Station Manager
About the Role Lead and manage the Peoria station P&L and operations. Drive engagement, grow the business with local BC and network partners, organize the team for excellent customer service and operational quality, and manage costs and partners in collaboration with OFR product and the DGF global network.
What You'll Do
- Manage Station's EBIT result
- Ensure employee engagement, targeting for the best results
- Improve customer satisfaction via Service First, including process improvements
- Drive GoGreen agenda
- Deal with local authorities and acts as a legal representative of the station
- Represent the station towards employees, organizing company events and being the go-to person for non-functional topics
- Decide on all administrative matters at station
- Lead negotiations with external suppliers
- Accompany Field Sales and Key Account Sales on visits to important clients or prospective clients (where the Station Manager title may be beneficial to closing the deal)
- Hiring decisions at station level (though the Station Manager may require formal next-level approval)
- Functional strategy decisions
- Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
- Setting performance targets
- Evaluating performance and targets achievement
- Ensure adherence to Company policies
- Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service
- Collaborate with OFR product and DGF global network partners
What We're Looking For
- Good understanding of freight forwarding industry
- Knowledge of station level administrative matters
- Ability to take ownership and drive station solutions independently
- Proven track record in people management (leadership, motivation and people skills)
- Good communication skills
- Strong Ocean Freight background seen as major benefit
Nice to Have
- Ocean Freight background seen as major benefit
Compensation & Benefits
- Salary and benefits not disclosed