State Business Manager - North

State Business Manager - North

The State Business Manager - North role at Airtel is a leadership position focused on planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

• Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help drive gross additions

• Monitor churn & grace periods

• Supervise health of acquisitions and compliance on activations

• Oversee activating connections as per the stipulated turnaround times

• Increase revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help drive gross additions

• Monitor churn & grace periods

• Supervise health of acquisitions and compliance on activations

• Oversee activating connections as per the stipulated turnaround times

• Achieve net revenue of the zone:

• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone

• Propose and drive VAS Up selling activities

• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

• Delivery on channel satisfaction score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of

• Monitor the timely disbursement of claims to the market, regular trade service.

• Conceptualize, design and implement channel delight activities

• Expand distribution width and depth:

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents

• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets

• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

• Network coverage & quality:

• Network optimization

• New sites ROI and deployment

• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

• Delivery showroom experience

• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores

• Ensure provision of standard infrastructure at zonal showrooms

• Ensure showroom employees are upskilled in industry training and certifications for the role

• Achieve employee engagement scores in line with the engagement target for the business area:

• Continuously motivating the front-line employees through leadership by examples

• Implement all action plans that will address hygiene issues etc. From engagement survey.

• Educational Qualifications

• Bachelor’s Degree in Management or related Social Sciences

• Masters in Business Administration is an advantage

Relevant Experience & Functional / Technical Skills:

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
• Extensive sales and business development experience with proven expertise in revenue generation and growth
• Excellent product knowledge.

Other requirements:

• Excellent Relationship Management skills

• Excellent Numerical Acumen and Analytical thinking skills

• Excellent presentation and communication skills

• Excellent and proven leadership skills

• Team Player: Independent, confident and objective

• Attention to details

• Excellent at driving Execution Excellence

• A strong Customer – centric orientation.

• Check how your CV matches this job

• Deadline: Nov 2, 2026