About this role
A German-speaking CX Supply Chain Senior Specialist position at ArcelorMittal, based in Dąbrowa Górnicza, Poland. The role focuses on customer experience within the supply chain, collaborating with stakeholders to ensure smooth processes and data integrity, while driving digitalization to enhance customer satisfaction.
Responsibilities
- Collaborate with various stakeholders to ensure smooth offer management, timely follow-up, and resolution of issues as they arise.
- Ensure customers’ data are accurate in systems and uphold quality management and compliance principles in customer relationship activities.
- Support customer relationship activities in line with quality management and compliance requirements.
- Drive improvements and optimize customer satisfaction through effective digitalization initiatives.
Requirements
- Bachelor’s degree.
- Willingness to work a full-time schedule with 5 shifts per week.
- Location: Dąbrowa Górnicza, Poland.
- Likely proficiency in German is expected given the role title (German), with the position focused on German-language CX Supply Chain activities.