Staff Software Engineer (SRE) - Business Intelligence

Staff Software Engineer (SRE) - Business Intelligence

Category Software Engineering

Location

Bangalore, India

Job ID 23696

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Business Intelligence today spans a portfolio of Tier 1 and Tier 2 assets whose reliability, resiliency, and cost posture are owned ad hoc across individual app teams. We're hiring a dedicated SRE to be the single accountable owner for the health, availability, and operational excellence of these assets end-to-end — closing the gap between "best effort" reliability and a proven, tested, continuously improving one. This role sits horizontally across all BI scrum teams, partners tightly with our DBA, and is expected to build the automation and self-serve tooling that reduces the manual toil currently driving our incidents.

Responsibilities

• Reliability Ownership

• Serve as the single accountable owner for the health, availability, and completeness of all Tier 1/Tier 2 BI assets, replacing today's diffused, ad hoc ownership across app teams.

• Keep asset health and resiliency practices current as CI/CD evolves — progressive rollouts, canary deployments, and failure mode and effects analysis (FMEA).

• Partner closely with the DBA to ensure system health is covered end to end (app layer + data layer), not siloed.

• Incident Readiness

• Design and run mock incidents / game days across BI assets to surface gaps proactively, before they become customer-facing.

• Own disaster recovery (DR) for every asset in the BI org: plan it, test it on a recurring cadence, and produce evidence it actually works (not theoretical DR).

• Build automation that removes manual, error-prone operational steps — the primary source of today's incidents and customer impact.

• Engineering Excellence & Cost

• Own cloud resiliency, performance engineering, and security posture as a standing discipline across BI, not a side-of-desk responsibility for app teams.

• Establish and enforce operational and cost-optimization patterns across all assets (e.g., Splunk log volume/retention hygiene, right-sizing compute).

• Build reusable, self-serve libraries and tooling so individual teams stop re-solving the same reliability/ops problems independently.

• Track Intuit-wide platform and tooling initiatives (e.g., IKS, AIR) and drive horizontal adoption across BI so each team isn't independently absorbing migration cost.

Qualifications

• Required

• 5+ years in an SRE, DevOps, or infrastructure/platform engineering role, ideally supporting data/BI or analytics platforms.

• Demonstrated ownership of production reliability for multiple services/assets — on-call, incident response, postmortems, and follow-through on remediation.

• Hands-on experience designing and executing disaster recovery plans (not just documenting them) — including recovery testing and validation.

• Experience with progressive delivery practices: canary deployments, blue/green rollouts, feature-flag-gated releases.

• Proficiency building automation/tooling (scripting or full software engineering) to eliminate manual operational toil.

• Working knowledge of cloud infrastructure cost management — right-sizing, log/data volume hygiene, resource tagging and chargeback.

• Experience with observability stacks (e.g., Splunk or equivalent) for both incident diagnosis and cost/volume management.

• Strong cross-team collaboration skills — this role influences without direct authority across multiple scrum teams and a DBA function.

• Preferred

• Experience running game days / chaos engineering exercises.

• Familiarity with FMEA or similar systematic risk-assessment methodologies.

• Exposure to Intuit-specific platforms (IKS, AIR) or comparable enterprise Kubernetes/AI infra migrations.

• Security posture / cloud security engineering background.

• Experience building self-serve internal developer platforms or shared libraries consumed by multiple teams.

• Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.