About this role
About the Role
Abnormal AI is seeking a Staff Software Engineer to serve as the technical lead for the APAC region within the Multi-Product Platform division. You will own the full customer journey from initial demo to onboarding and beyond, building scalable infrastructure used by tens of thousands of users and powering Abnormal's growing App Store. This leadership role blends technical depth with product strategy, distributed systems, and international expansion, requiring bold architectural decisions and cross-functional collaboration.
What You'll Do
- Lead and mentor a team of 15+ engineers, raising the technical bar while helping individuals grow into the best versions of their engineering careers.
- Drive the evolution of the Abnormal customer journey as we expand into international markets, enter the public sector, and serve new market segments.
- Own and develop complex, customer-facing features that simplify the Abnormal experience for the world's largest organisations.
- Define and uphold SLAs for our systems while maintaining a high standard for operational excellence — reliability is not optional at our scale.
- Partner with internal stakeholders and external customers to gather feedback and iterate quickly, turning insight into shipped product.
- Shape a team culture that engineers are proud to be part of, and a hiring process that leaves candidates with a positive impression of Abnormal — regardless of outcome.
- This is a leadership role.