Staff Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary

We are seeking a Staff Software Engineer to join the Digital Messaging Platform team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels.

In this role, you will help lead the technical direction of scalable, secure, and reliable messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver complex systems independently, influence architectural direction, and help raise engineering standards across the team.

Responsibilities / Job Duties

• Lead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture.
• Own and influence architectural decisions for highly available, fault-tolerant, and secure messaging systems.
• Design and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling.
• Build and maintain integrations with digital messaging channels and social platforms such as Meta, X, WhatsApp, LINE, SMS, and other third-party providers.
• Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.
• Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.
• Contribute to technical design reviews, code reviews, and engineering best practices.
• Mentor engineers and help raise the technical quality of the team.
• Write and maintain automated tests across unit, integration, and end-to-end test layers.
• Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.

Minimum Requirements

• 8+ years of relevant software engineering experience, with strong hands-on experience in Java.
• Experience designing, building, and operating distributed systems or microservice-based architectures.
• Proven track record of delivering fault-tolerant, highly available production systems.
• Experience owning complex technical work independently from design through production operation.
• Proficiency with REST APIs and service-to-service integration patterns.
• Experience with automated testing, including unit, integration, and end-to-end testing.
• Familiarity with cloud infrastructure, preferably AWS.
• Strong problem-solving skills and ability to reason through complex technical trade-offs.
• Excellent written and verbal communication skills.
• Experience working effectively with distributed teams.
• Self-motivated, collaborative, and comfortable operating with ambiguity.

Desired Skills & Experience

• Experience building or operating digital messaging, email, SMS, or social channel integrations.
• Experience with Meta, X, WhatsApp, LINE, or other third-party messaging platforms.
• Hands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, Lambda, ECS, or related technologies.
• Experience with asynchronous message processing and event-driven architectures.
• Experience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management.
• Knowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices.
• Familiarity with GDPR, CAN-SPAM, or related regulatory considerations.
• Experience with monitoring, observability, alerting, and incident management tools.
• Experience with TypeScript or other modern backend/frontend development languages.
• Understanding of networking concepts such as TCP/IP, DNS, load balancing, subnets, and network ACLs.
• Experience with Git and modern software delivery practices.

Work Environment

• Fast-paced, agile development environment.
• Remote-friendly team with distributed collaboration across regions and time zones.
• Regular participation in code reviews, technical discussions, and design reviews.
• Strong focus on operational excellence, continuous learning, and continuous improvement.
• Adherence to the Genesys Code of Business Conduct and Ethics.

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

• About Genesys

• Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered

Experience

• Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

• Reasonable Accommodations

• If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

• This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

• Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.