About this role
About the Role Staff Software Engineer for Customer Experience Intelligence (CXI) at Databricks. You will architect and deliver Databricks' AI-native vertical workflow platform, building an enterprise agentic framework that orchestrates AI agents, humans, and enterprise tools across end-to-end operational workflows. What You'll Do
- Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for the next-generation Enterprise Agentic Framework.
- Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, designed to expand to IT, Security, Compliance, Marketing, HR, Legal and ticket-based workflows.
- Engineered Reliability: Drive rapid, iterative backend development while upholding quality, safety, throughput, and reliability standards for agentic-based systems.
- Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
- Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
- Cross-Functional Leadership: Act as technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
- Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
- Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams. What We're Looking For
- BS or higher degree in Computer Science or a related field.
- Extensive backend development experience designing, building, and maintaining backend systems. Compensation & Benefits