About this role
Job title: Staff Software Engineer – Customer Experience Intelligence (CXI)
About the Role As the Staff Technical Lead for Customer Experience Intelligence (CXI), you will own the architecture and technical strategy behind automation and agentic workflows that scale Databricks' support capabilities. You will design intelligent, AI-powered systems to make support faster, smarter, and more effortless, transforming complexity into clarity for thousands of users.
What You'll Do
- Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
- Lead hands-on development of automation to improve customer experience and Support scalability
- Drive rapid, iterative development while upholding quality, safety, and reliability standards
- Design agentic workflows from human-in-the-loop to fully automated systems
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions
- Act as the primary technical interface between Support, Product, and Platform Engineering to align roadmaps and unblock dependencies
- Set a high engineering bar for quality, reliability, and maintainability; mentor engineers and SMEs
What We're Looking For
- BS or higher in Computer Science or related field
- Technical leadership experience in large projects including automation tooling, distributed systems, and APIs
- Extensive full-stack development experience
- Proven success designing and deploying production-grade automation in complex technical environments
- Hands-on experience with ML-assisted systems, decision support, or agentic automation
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
- Understanding of multi-cloud environments (AWS, Azure, GCP), compliance and security constraints
Compensation & Benefits
- Local Pay Range: $190,000—$261,250 USD
- The total compensation package may include annual performance bonus, equity, and benefits; details vary by location