About this role
About the Role The Staff Product Manager for the Virtual Expert Platform (VEP) owns the platform strategy and roadmap that connects customers and small- to mid-market businesses to trusted expertise across Intuit products. This role focuses on building and scaling mission-critical platform capabilities that orchestrate Human Intelligence (HI) and AI-powered experiences, including live expert engagements, enabling Intuit’s multi-billion-dollar services and growth motions. What You'll Do
- Craft a platform product strategy in collaboration with the product development (PD), and architecture teams starting from customer requirements and understanding business goals.
- Build a short and long term platform vision and roadmap in collaboration with Architecture, PD, and partner team stakeholders.
- Manage the product management process from backlog grooming, roadmapping, including initiative and feature prioritization, in collaboration with colleagues from engineering and architecture. Drive the roadmap and execution from MVP to significant scale.
- Manage upstream and downstream dependency requests and timelines.
- Create product requirement documents based on the strategy, dependencies, long-term vision and customer needs and review and refine it with the architecture and PD team.
- Drive technology and functional maturity of the platform. What We're Looking For
- Exceptional platform product manager who brings deep technical experience in building and scaling mission-critical platforms.
- Strategic thinker with strong technical acumen with a track record of delivering enterprise-grade platforms that unlock customer and business value.
- Ability to partner across engineering, architecture, and product teams to deliver end-to-end platform capabilities.