Staff Pharmacist Supervisor

Staff Pharmacist Supervisor

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Location: 400 S Woodsmill Rd, Suite 100, Chesterfield, MO 63017 Hours: Monday- Friday, 8am- 5pm

Responsibilities

• Team Management & Development

• Lead, coach, and mentor a team of Pharmacists, to ensure the delivery of top-tier care for our patients and clients.

• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.

• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.

• Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.

• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.

• Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

• Operational Excellence

• Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.

• Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.

• Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).

• Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.

• Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

• Compliance & Quality Assurance

• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws

• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.

• Proactively identify and address any compliance risks or errors in operational processes.

• Ensure confidentiality of patient information and their records, and destruction of relevant documentation which contains patient information

• Collaboration & Communication

• Foster open communication within the team to ensure alignment on goals and priorities.

• Communicate updates, changes, and best practices effectively to the team.

• Leadership & Problem-Solving

• Serve as a role model for professionalism, accountability, and excellence in operations.

• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.

• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.

• Foster continuous growth by developing Pharmacists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

Requirements

• Graduated from an accredited College of Pharmacy.
• Active Missouri Pharmacist License in good standing and unrestricted with the Board of Pharmacy. Licensure in any other state(s) preferred; obtain additional pharmacist licensure as required.
• 5+ years of relevant work experience, including managing a team of 10 or more people. Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
• Skillful communicator and demonstrated ability to connect with patients, colleagues, and management. Strong command of the English language.
• Strong technical aptitude and ability to learn complex new software
• Excellent organizational and multitasking abilities to manage competing priorities effectively.
• Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement. Data-driven mindset with experience in analyzing performance metrics and reporting.
• Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.