About this role
About the Role Airbnb's CSP Machine Learning team is at the heart of delivering intelligent and scalable customer support powered by ML and Generative AI. As a Staff Machine Learning Engineer, you will design, build, and optimize AI models and ML services—including LLM fine-tuning—to enable CSxAI across Trust, Payments, and Customer Service. What You'll Do
- Lead the design, development, validation, deployment, and monitoring of ML models and services powering CSP AI initiatives.
- Collaborate cross-functionally with product, data, and engineering teams to translate support workflows into scalable ML solutions.
- Fine-tune and optimize Large Language Models and other AI models to improve service quality, speed, and scalability.
- Build robust tooling, instrumentation, and operational practices for production ML systems.
- Mentor engineers and contribute to technical direction and best practices. What We're Looking For
- Strong experience in machine learning and AI, with a track record of shipping ML models to production.
- Proficiency with Generative AI, LLM fine-tuning, and model optimization.
- Experience building and deploying ML services and tooling.
- Cross-functional collaboration and leadership.
- Experience with production-grade ML systems and monitoring.