About this role
Staff Business Systems Analyst
Job Overview Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical role, you’ll be responsible for tackling complex business problems and driving new innovations with end-to-end accountability to ensure that we execute with quality. You will engage senior leaders in a highly matrixed organization, consistently show a bias for action driving execution and above all, delivering delightful experiences to our customers.You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms. Responsibilities
- Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit’s strategic goals.
- Analyzes complex business problems to be solved through process automation, re-engineering, and strategic analysis of business processes; proactively seeks data to build business cases, influences effectively, and presents logically.
- Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development.
- Contribute to Business Process Reengineering (BPR) initiatives within the team, supporting the implementation and optimization of processes.
- Drives the development and implementation of AI-powered solutions to address business challenges and enhance operational effectiveness, leveraging and demonstrating AI in day-to-day work to drive efficiencies.
- Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs
- Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements
- Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Creativity and iteration are key.
- Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving
- Support the translation of strategic plans into prioritized initiatives and contribute to their execution.
- Demonstrate steady performance and adaptability amidst uncertainty and aggressive deadlines.
- Engages in continuous learning and seeks mentorship to foster high performance and professional growth within the team. Qualifications
- Adept at translating complex analysis into actionab