Staff Business Systems Analyst – Contact Center Routing
About this role
About the Role Intuit's GBSG Routing RTB team is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across a complex contact-channel landscape. The role combines cross-functional leadership, platform SME responsibilities, and an AI-first approach to accelerate delivery and surface insights from routing data. What You'll Do
- Lead complex, cross-functional routing initiatives end-to-end—from stakeholder discovery and requirements synthesis through CUP/Amazon Connect configuration, UAT coordination, production deployment, and post-launch monitoring.
- Drive routing design decisions across ambiguous problem spaces by synthesizing inputs from GBSG BU stakeholders, WFM Operations, Product Development, and Virtual Expert Platform (VEP) to produce clear, risk-aware solutions.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.