Staff Business Data Analyst

Staff Business Data Analyst

The Staff Business Data Analyst on Intuit's Modern Ops Expert Planning team plays a critical role in shaping how we deliver world-class customer experiences at scale. This role leads the development and standardization of optimized network plans across Intuit's Consumer Group (CG) operations — the TurboTax and TurboTax Live tax business, setting the analytical foundation that balances customer experience, employee experience, and cost efficiency. It drives cross-functional alignment on capacity planning assumptions, defines the KPI frameworks and success criteria that anchor strategic decisions for new product and channel rollouts, and ensures operational readiness through rigorous analysis, forecasting, and process standardization. Operating at the intersection of data, delivery, and strategy, this role partners closely with and influences Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance, and actively mentors junior analysts to raise the bar on team capability.

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across Consumer Group (TurboTax / TurboTax Live) tax operations - and provide thought partnership to Director+ business leaders on how best to harness available data in support of critical planning needs
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, proactively surfacing roadblocks, managing cross-functional dependencies, and driving stakeholders toward resolution
• Develop KPI frameworks and success criteria that set the planning standard, contributing toward VP-level goals; define and standardize metrics, reporting, and decision-making infrastructure across the organization
• Partner with and influence internal technology teams to implement new planning tools, data enhancements, and automation capabilities - with a scale mindset toward solutions others can adopt
• Lead operational impact assessments for consumer tax product, skill, and channel launches; integrate new initiatives into long-term ca