Sr. Technical Support Consultant – Trade Innovation

Project description

We are hiring a Sr. Technical Support Consultant – Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.

Responsibilities

• Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tiers 1 and 2 cannot fix.
• Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.
• Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.

Testing and delivery

Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).

Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.

Contribute to version upgrades, regression testing and production support on complex functional issues.

Skills

• Must have

• 7-10 years of total IT experience

• Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.

Finastra Trade Innovation:

• At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.

• Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.

Trade finance domain:

• Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.

• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.

• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).

• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.

• Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.

• Nice to have

• NA

• Other

• Languages

• English: C1 Advanced

• Seniority

• Senior