About this role
Job title: Sr Technical Solutions Engineer (Backline) - Japan
About the Role Databricks is seeking a Backline Technical Solutions Engineer in Japan to resolve critical technical customer escalations and serve as the bridge between support and engineering. You will own issue vetting before they reach engineering and help ensure fast, effective resolutions. You will report to the Backline Engineering Team Manager and participate in on-call rotations.
What You'll Do
- Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing the core component metrics and logs.
- Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback.
- Help the support team with detailed troubleshooting guides and runbooks.
- Contribute to automation and tooling initiatives to streamline daily troubleshooting.
- Partner with the engineering team and spread awareness of upcoming features and releases.
- Identify and contribute to supportability features back into the product.
- Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests.
- Participate in weekend and weekday on-call rotation.
What We're Looking For
- 7+ years of industry experience.
- Experience with supporting Java, Scala or Python-based applications.
- Expert in scripting using Python or Shell.
- Comfortable with black box troubleshooting.
- Experience in troubleshooting issues related to the Distributed Big Data Computing environment.
- Experience with SQL-based database systems.
- Experience in Linux and network troubleshooting is required.
- Experience with AWS, Azure or GCP related services.
- A bachelor's degree in Computer Science or a related field is required.
Compensation & Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion: At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Compliance: If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. You are trained on data up to October 2023.