Sr. Technical Lead SAP Service Cloud V2

Software International (SI)

We currently have a 1 year long contract with our F500 consulting client as a Sr. Technical Lead SAP Service Cloud V2.

Role(s) Required: Sr. Technical Lead SAP Service Cloud V2

We are looking for a Technical SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

Key Responsibilities

• Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.

• Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, Reports, business rules, Extensions, Integrations, KUT fields and custom objects.

• Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.

• Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.

• Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.

• Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

• MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration,

Qualifications

• Experience: 5-7 Years of Hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.

Technical Skills:

• o Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP CRM, SAP C/4HANA, and SAP Cloud Platform Integration.

• o Familiarity with SAP Business Technology Platform (BTP) and SAP HANA.

• o Understanding of SAP ABAP programming, SAP Build Apps and SAP CDS views.

• Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.

• Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.

• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

• Education: Bachelors degree in computer science, Information Technology, or a related field.

Preferred Skills:

• Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).

• Knowledge of integration tools like SAP Cloud Platform Integration Suite.

• Familiarity with Agile methodologies and DevOps practices.

• Working experience with Utilities Industry