Sr Team Lead

Sr Team Lead

We are currently looking for a Full Time Sr Team Lead to join our growing team. The Sr Team Lead role is designed to offer all products and services that Ria offers to its customers. Some tasks are general administrative and office support to customers, internal departments, other branches, and more than 1 store, which are supervised by the District Manager and Regional Manager. The person in this position will fulfill the role of communicating any important information to senior staff and provide general assistance as assigned and work toward reaching the goals. Additionally, may perform other tasks as required or requested by their manager or regional.

Responsibilities

• Responsible for Money Transfer and any other services such as: Check Cashing, Bill Payment, Money Orders, Top-Ups, and promotional offers and As assigned, perform other duties and/or projects.
• Shift planning and team coordination: Supporting managers with store coverage with schedules with more than 1 store and Assisting in the training of new employees or existing employees as needed.
• Cross selling: Promoting Ria products and services with the store team and reaching monthly transactions goals.
• Inventory Management: Update management on the daily inventory of currency, foreign currency and Maintain inventory of office supplies (thermal paper, ink, staples, stapler, paper, etc.)
• Cash Management: Maintaining a balanced cash drawer/vault and smart safe bank report (shorts/overages) and in-store credit limit for check cashing and money orders.
• Equipment Malfunctions: Inform management of any malfunctioning equipment or connectivity problems at the store.
• Customer Service/Resolution: Ensure team members provide excellent customer satisfaction and Responsible for the daily transactions and services with customers and to collaborate with other departments and Following up on resolutions from customer complaint and/or inquiry and Assisting in investigation of transactional errors and escalating as needed.
• Company Policies: Responsible for policies and procedures of the company/retail and compliance audits.

Qualifications

• Demonstrated leadership skills.

• Experience minimum 1 year cash handling, balancing a register

• Excellent communication skills, both verbal and written and the ability to effectively communicate with all departments that provide retail support

• Has a passion for customer service, and experience engaging customers in Spanish and English. (required)

• The ability to work a flexible schedule (e.g., weekends, holidays, extended working hours) and regular attendance are essential and have reliable transportation.

• Experience using a computer, phone, and other office equipment.

• Able to work in a team environment, as well as independently

• Ability to work in a fast-paced environment and Ability to learn quickly and follow instructions.

• Highly organized with attention to detail.

• High school diploma equivalent and experience in team management

• Ability to use word, Power BI, PowerPoint, Excel, analytical thinking in order to identify new business opportunities and growth sales.

• Working Conditions

• Sedentary work in an office work environment.

• Frequent use of computer software and relevant hardware.

• Frequent face to face interaction with customers.

• Individuals may need to stand or sit as needed.

• Physical Demands

• The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• This position is predominantly sedentary. However, in some instances, you may be required to lift up to 15 pounds.

• Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding service for the customers.

• Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• PERKS & BENEFITS

• Medical, Dental & Vision Insurance

• 401K Plan with Match

• Employee Stock Purchase Plan

• Paid Vacation / Sick Leave

• Tuition Assistance

• Growth Opportunities

• Corporate gatherings, team bonding events, and much more!

• Commission program

• Ria Money Transfer offers competitive compensation and benefits package. The non-exempt hourly rate for this position is ($14.00 USD).

• In addition, Ria Money Transfer offers comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.

• Ria Money Transfer is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability status, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us.

• Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

• The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.