About this role
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Resolve operational problems within the defined schedules and service level agreements.
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Analyse root causes of operational malfunctions and provide resolutions.
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Handle escalated issues and follow-up on outstanding issues promptly.
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Develop preventive measures and document issue resolution procedures.
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Manage job calendars and flows to ensure timely completion.
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Recommend process improvements to improve operational efficiency and cost-effectiveness.
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Monitor system operations and troubleshoot problems.
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Manage application tool and monitor repair activities.
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Maintain daily logs of operational issues and maintenance activities.
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Contribute to business meetings and report on issue status.
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Develop support plan to prioritize and resolve multiple issues.
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Address customer issues promptly and accurately.
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Quality control on created and loaded IOTs
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Creation of IOT load files for the validation of
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Standard IOT
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Discount IOT
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EU regulated IOTs
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Implementation of IOT
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Monitoring of end dates on Discounted IOTs.
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Mediation rejections handling for TAPOUT creation Customers.
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TAP halted files. (including Inspection Mode)
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TAPOUT Rerating
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Dataclearing support (All DCH level 1 issues)
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UAT Testing
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System Monitoring.
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RAPIN Handling
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RAP CDR correction/Recycling
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AA14/OpData Handling
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Ensure DCH configurations are up to date:
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Industry Configuration
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Local/TAP currency set up
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MCCMNC
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IAC and CC/NDC
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Tax configuration
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BID Management including emergency BID announcement as per TD38
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CDR handling to modify or filter as per requirement
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Agreement setup as per CLL (Voice/SMS, data, CAMEL)
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OIR handling and loading into the DCH on migration date
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Agreement management for NRTRDE partners of our customers
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Halted NRT files
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New Customer implementation
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NRTRDE Monitoring
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NRTRDE ACR check
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Wholesale rerating set up.
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New account creation/access rights/password reset.
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MVNO configuration.
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User application access review
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Process documentation.
Requirements
- Good verbal and written communication skills in English
- 5+ years of experience with Engineering/telecommunication/IT profile
- Having understanding of UNIX,FTP/SFTP.
- Demonstrate problem-solving ability.
- Ability to handle multiple tasks simultaneously.
- General understanding of Telecommunications and wireless industries and technologies.
- Ability to make sound decisions.
- Strong written communication skills
- Excellent follow up skills.
- Ability to formulate and clearly communicate ideas
- Active, self-motivated and well-organized personality
- Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
- Ability to work with a trouble ticketing system
- Duties are performed under minimal supervision.