About this role

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include identifying opportunities leading to action and lead collaboratively with the team sharing knowledge, best practices, building processes and find solutions that improve our service delivery and employee engagement within our different support channels. This individual will also collaborate with cross-functional team members to reduce complexity of our systems and introduce scalable innovative technology. Must be flexible in supporting our employees on-site and remotely.

What you'll do

Lead and deliver best in class end user device hardware and application support across all support channels by troubleshooting and resolving our customer’s issues and technical support needs in a timely and professional fashion.
Resolve reported problems with complexity related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues by addressing the root cause or implementing a work around according to standard operating procedure
Collaborate with technical project teams and external vendor partners to drive solutions in productivity and efficiency by leveraging technical knowledge and understanding of end user and infrastructure systems
Make and create recommendations for new procedures to solve end user technology issues that are either routine or with complexity, which may have no existing policies or processes
Conduct training/technical support/onboarding to new team members. Advise and mentor junior team members. Develop communication skills to exchange complex information
Manage projects and program execution within area of specialty and ensures quality of work based on insight into employee feedback and expectations
Assist in managing and optimizing technology devices, such as Apple and PC devices and applications.
Ensure smooth operation and integration across all used technology platforms, including Macs, iPads, iPhones, and PCs.
Provide technical support and troubleshooting for any technology related issues, ensuring timely resolution.
Work with peer technical support team to support the research of emerging technologies and market trends that align with Gap Tech strategic goals.
Help identify opportunities to use new software and technologies to boost productivity and efficiency.
Assist in implementing innovative solutions, collaborating with team members to promote adoption and maximize benefits.
Support cross-functional projects that integrate new innovations into business workflows.
Help monitor project timelines and deliverables to ensure successful implementation.
Assist in collaborating with external vendors to explore technology solutions.
Help manage vendor relationships and support service delivery.

Who you are

Some experience in a technology support role, particularly with iOS and Windows environments.
Basic knowledge of operating systems and emerging technologies.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Good communication and interpersonal skills, with a willingness to collaborate across teams.
Familiarity with hybrid enterprise environments,
Familiarity with supporting executives and the sense of urgency that demands.
Interest in learning about agile methodologies and innovation testing.

Hourly Range: $96,700.00 - $125,700.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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San Francisco, home to our brands and people

San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it.

Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent.

Championing pathways to growth

At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we're proud to be recognized as an Employer of Choice by American Opportunity Index.

As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We're committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture.

A day in the life with Zac Posen

Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more

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Sr Support Technician