Sr. Support Analyst

BNP Paribas Senior Support Analyst

Permanent

• Full time

Bengaluru, Karnataka, India

Job type Permanent

Brand

Schedule Full time

Job Function Information technology

Digital transformation and data

Location

Bengaluru, Karnataka, India

Reference 1234567890100117416

Last update 13.10.2026

Job Title: Sr. Support Analyst

Department: GMIT APS

About Business line/Function: The GM APS Trade Capture and Settlement Support team is a specialized unit within BNP Paribas' Global Markets division. APS team serves as a primary point of contact for App prod support with a focused presence in key regions APAC,EMEA.

Position Purpose: Our team is responsible for navigating the complexities of market with expertise spanning a wide range of areas, including:

• Supporting Trade flow from source to destination systems.
• Supporting daily user query, Batch processing and delivering feeds.

Responsibilities

• Direct Responsibilities

• Provide first class support to all users of the application system in a timely and efficient manner.

• Liaise with the developers to communicate issues raised by the business

• Communicating with the global team to resolve issues.

• Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.

• Build a working knowledge of the systems and business area in order to provide a high level of support.

• Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.

• Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.

• Preparing environments for releases and ensuring that the implementation and pre‑production tests are carried out.

• The systems which team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end‑of‑day revaluations and scenario analysis for market risk.

• Contributing Responsibilities

• Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts

• Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes

• Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs

• Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification)

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

• Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities.

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

• Technical & Behavioral Competencies

• BAU- Monitoring - Geneos, process logs

• Scripting- shell scripting, autosys

• ITIL – ServiceNow, Jira, excel, LLM

• Oracle SQL, Unix/Linux, Windows

• Ability to work with Global team across regions, work in a diverse environment

• soft skills- excellent written & verbal communication, direct interaction with traders

Specific Qualifications:

• NA

• Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• ORACLE/SQL
• UNIX/LINUX
• PYTHON, SHELL SCRIPTING, AUTOSYS
• ITIL- SERVICE NOW, JIRA, EXCEL, LLM
• BAU- Monitoring Tools- Geneos, Dynatrace

Behavioral Skills:

• Team Player

• Good Communications Skills

• Ability to work across regions

• Leadership Skills

• Education Level: Graduate

• Location: Bengaluru

About BNP Paribas Group:

• BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

• Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

• Commitment to Diversity and Inclusion

• At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

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