Sr. Staff Engineer (GenAI)
About this role
Sr. Staff Engineer (GenAI)
Job removedLocationSan Francisco, California / Sunnyvale, CaliforniaTeamEngineerSubteamSoftware EngineeringPosted onJul 16, 2026Meet the teamDivya, Senior Engineering ManagerSr. Staff Engineer (GenAI) About the RoleUber’s Customer Obsession team builds the platform and AI that powers world‑class support across mobile, web, and voice at global scale. We are now hiring a Senior Staff Engineer to architect, productionize, and scale an autonomous support agent that resolves customer issues end‑to‑end. Experience with agentic architectures is an important pre-requisite to be successful in this role. You’ll push the state of the art in GenAI for customer service—LLM orchestration, evaluation, safety guardrails, multilingual support, and real‑time voice—while holding a very high bar for reliability and cost efficiency.
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