Sr Specialist GBS Acct & Sales Ops (Polish Speaker) - Maternity Cover ~ 1 year

Job Posting

Purpose & Overall Relevance for the Organization

Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).

Responsibilities

• Independently providing Account operations support to all assigned customers in specific market.

• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.

• Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

• Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.

• Returns and complaints.

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management.

• Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.

• Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales.

• Coordinating special handling for new requests and support in the processing of returns and complaints.

• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.

• Requesting return and/or intermediate transport from the logistics partners.

• Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints.

• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer.

• Processing damage reports and notifying the Insurance department of transportation damage and losses.

• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis.

• Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits.

• Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved.

• Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.

• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.

• Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation.

• Support direct management in case of vacation, business trip, or absent.

• Key Relationships

• Customers, Sales Channel Management, Account operations, Global Operations (Purchasing, Warehouses, Customer Fulfilment, Inbound and Outbound), Credit & Collections, IT, Planning, Finance and Controlling, Marketing, external providers such as forwarding companies, and central regulation bodies.

• Knowledge, Skills, and Abilities

• A strong Customer Service focus and excellent communication skills.

• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.

• Advanced English and Polish knowledge (written and spoken).

• Understanding of costs and of sales generation.

• Process-oriented mindset and in-depth understanding of complex correlations.

• Proactive, Autonomous, and independent working style.

• A high level of problem-solving ability.

• Ability to contribute to a team environment where performance is measured.

• Experience in working under pressure to meet deadlines and conflicting priorities.

• Requisite Education and Experience/Minimum Qualifications

• University degree in Commerce/Business Administration/Finance/ Controlling or similar.

• 5+ years’ experience in providing customer support in the field of customer service, sales or logistics.

• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..

• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

• At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

• – Culture Starts With People, It Starts With You –

• By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:

• Sr Specialist GBS Acct & Sales Ops (Polish Speaker) - Maternity Cover ~ 1 year

TEAM:

• Sales

Location

Porto

State:

13

Country/Region:

PT

Contract Type:

Temp

Number:

551274

Date:

Oct 27, 2026

Apply now »

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