Sr Software Engineer- CXI

About the Role Databricks is seeking a Sr Software Engineer for Customer Experience Intelligence (CXI). You will architect and deliver Databricks' AI-native vertical workflow platform that orchestrates AI agents, humans, and enterprise tools into end-to-end operational workflows. The platform will initially focus on Customer Support and is designed to scale across IT, Security, Legal, Marketing, HR, and other knowledge-worker workflows. What You'll Do

• Architect the Agentic Ecosystem: contribute to the technical vision, core infrastructure, and backend architecture for the Enterprise Agentic Framework.
• Scale across multiple domains: build a modular, multi-tenant agent platform initially optimized for Customer Support, with native design to expand into IT, Security, Compliance, Marketing, HR, Legal, and other ticket-based workflows across the company.
• Engineered Reliability: drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
• Orchestrate Complex Workflows: design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
• Enterprise-Grade Observability: implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
• Cross-Functional Leadership: act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar: set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams. What We're Looking For
• BS or higher degree in Computer Science or a related engineering field.
• Extensive backend development experience designing, building, and scaling backend systems.
• Experience architecting backend infrastructure and end-to-end workflows for enterprise applications.
• Ability to collaborate across Product, Platform Engineering, and business stakeholders; capable of mentoring others. Nice to Have Compensation & Benefits