About this role
Job title: Sr Software Engineer- Customer Experience Intelligence (CXI)
About the Role As a Sr. Software Engineer for Customer Experience Intelligence (CXI), you’ll shape how Databricks supports customers at scale by building AI-powered systems that make support faster, smarter, and more effortless. You’ll work hands-on with Support, Product, and Platform Engineering to create seamless systems that anticipate customer needs and enable auto-diagnosis and instant solutions.
What You'll Do
- Contribute to the technical vision and architecture for Databricks' Support Automation and Tooling ecosystem
- Develop automation to improve customer experience and Support scalability
- Drive rapid, iterative development while upholding quality, safety, and reliability standards
- Design agentic workflows that evolve from human-in-the-loop to fully automated systems
- Implement observability, transparency, and rollback mechanisms for AI-driven decisions
- Act as technical liaison between Support, Product, and Platform Engineering to align roadmaps and unblock dependencies
- Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
- Mentor engineers and SMEs across Software and Support Engineering functions
What We're Looking For
- BS or higher degree in Computer Science or a related field
- Experience in large projects similar to those described, including automation tooling, distributed systems, and APIs
- Extensive full stack development experience
- Hands-on experience with ML-assisted systems, decision support, or agentic automation
- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
- Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints
Compensation & Benefits
- Local Pay Range: USD 164,200—225,700
- The total compensation package may include annual performance bonus, equity, and the benefits listed above.