Sr ServiceNow Business Analyst

Sr ServiceNow Business Analyst

Job category: IT/Telecommunications

Department: Mainframe Transformation Non-Vans

Organization: Mercedes-Benz Research and Development India Private Limited

Location: Mercedes-Benz Research and Development India Private Limited, Bangalore

Start date: immediately

Publication date: 04.10.2026

Job number: MER000426L

Working time: Full time

Tasks

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Key Responsibilities

• Elicit, analyze, and document business requirements for ServiceNow enhancements and new developments

• Translate requirements into user stories, acceptance criteria, and functional designs

• Collaborate with developers, architects, and product owners to deliver solutions

• Conduct workshops, process mapping, and gap analysis

• Support design reviews, sprint planning, and backlog grooming

• Ensure adherence to ServiceNow best practices and platform standards

• Drive UAT planning, execution, and stakeholder sign-off

• Identify automation and optimization opportunities across processes

• Act as a single point of contact (SPOC) for functional clarifications during development

• Must-Have Skills

• 5–8 years of Business Analysis experience, with strong ServiceNow platform exposure

• Hands-on experience in ServiceNow modules such as:

• ITSM (Incident, Problem, Change, Request)

• At least one of: ITOM / CSM / HRSD

• Strong understanding of ServiceNow development lifecycle (SDLC)

• Experience in writing:

• User stories & acceptance criteria

• BRD / FRD / functional specifications

• Knowledge of ServiceNow workflows, forms, catalog items, and integrations

• Experience working in Agile/Scrum environment

• Strong stakeholder management and communication skills

• Experience in UAT coordination and defect management

• Ability to translate business needs into technical requirements

Qualifications

• ServiceNow Certifications (CSA, CIS-ITSM, CIS-CSM, etc.)

• Exposure to ServiceNow integrations (REST/SOAP APIs, MID Server)

• Basic understanding of ServiceNow scripting (JavaScript, Glide API)

• Experience in ServiceNow platform upgrades, migrations, or large transformations

• Knowledge of CMDB, Discovery, and ITOM concepts

• Familiarity with GenAI/Now Assist use cases in ServiceNow

• Exposure to DevOps / CI-CD pipelines for ServiceNow

• Knowledge of ITIL framework

• Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility

• Work on cutting-edge technologies and global projects

• Thrive in a collaborative, diverse, and inclusive environment

• Access world-class infrastructure and continuous learning opportunities

• Equal Opportunity Statement

• At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.

• BenefitsAt location Mercedes-Benz Research and Development India Private Limited, Bangalore

• Discounts for Employees Possible

• Health Benefits

• Mobile Phone for Employees Possible

• Meal-Discounts

• Company Retirement

• Hybrid Work Possible

• Mobility Offers

• Events for Employees

• Coaching

• Flextime Possible

• Parking

• Inhouse Doctor

• Good Public Transport

• Barrier-Free Workplace

• Near-Site Childcare

• Canteen, Café

• For benefits of further locations, please refer to the respective location pages.

• ContactMercedes-Benz Research and Development India Private Limited

• Brigade Tech Gardens, Katha No.

• BengaluruDetails to location

• MBRDI Recruitment

• Apply

• 1 Further locations

• Mercedes-Benz Research and Development India Private Limited, BangalorePlot No. 5-P, EPIP 1st Phase560066 BangaloreDetails to location

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