Sr Scrum Master

Job Title: Sr Scrum Master

Position: Sr Scrum Master

Required: FileNet project experience (not just as end user)

Hybrid: 3-4 days/week on-site

Location: Columbus, OH preferred; open to other company locations

Duration: Contract to Hire

Position Summary

We are seeking an experienced Senior Scrum Master to lead Agile delivery teams supporting enterprise banking and operations platforms. This individual will facilitate Agile practices across multiple cross-functional teams responsible for document management, case management, workflow automation, and robotic process automation initiatives.

The ideal candidate will possess a strong background in Agile delivery within financial services and have experience supporting teams working with IBM FileNet P8, IBM Case Manager, and Blue Prism technologies. This role requires exceptional leadership, stakeholder management, and coaching skills to guide teams through complex enterprise initiatives while driving continuous improvement and delivery excellence

Key Responsibilities

• Agile Leadership & Delivery

• Lead Scrum ceremonies including Sprint Planning, Daily Stand-Ups, Backlog Refinement, Sprint Reviews, and Retrospectives.

• Coach teams, Product Owners, and stakeholders on Agile principles, Scrum best practices, and continuous improvement.

• Remove impediments and proactively manage risks, dependencies, and blockers impacting delivery.

• Facilitate cross-team collaboration across technology, business, operations, and vendor partners.

• Promote transparency through Agile metrics including velocity, burndown, sprint predictability, and team health indicators.

• Support roadmap planning and release coordination for multiple Agile teams.

• Foster a culture of accountability, servant leadership, and continuous learning.

• Banking Technology Delivery

• Partner with business and technology stakeholders to deliver enterprise content management and workflow solutions.

• Support initiatives involving:

• IBM FileNet P8

• IBM Case Manager

• Blue Prism RPA

• Enterprise document management

• Workflow automation

• Digital operations modernization

• Coordinate delivery efforts across development, QA, architecture, infrastructure, security, and business teams.

• Ensure solutions align with banking regulatory, compliance, governance, and risk requirements.

• Stakeholder Management

• Communicate project status, risks, dependencies, and delivery outcomes to leadership.

• Facilitate decision-making sessions and conflict resolution among stakeholders.

• Drive alignment across product, operations, compliance, and technology organizations.

• Assist Product Owners with backlog prioritization and release planning.

• Required Qualifications

• Hands-on experience supporting delivery teams utilizing:

• IBM FileNet P8 (required)

• IBM Case Manager (required)

• Blue Prism (preferred)

• 7+ years of experience in Agile project delivery with 5+ years of experience serving as a Scrum Master supporting enterprise technology initiatives.

• Experience managing cross-functional teams consisting of developers, business analysts, QA testers, architects, and business stakeholders.

• Exceptional communication, facilitation, and leadership skills.

• Strong understanding of Agile, Scrum, Kanban, and Lean methodologies.

• Proven ability to drive delivery across multiple concurrent initiatives.

• Experience within banking, financial services, insurance, or other highly regulated environments.

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.

• Preferred Qualifications

• Certified ScrumMaster (CSM)

• SAFe Scrum Master (SSM) or SAFe Agilist (SA)

• PMI-ACP certification

• Experience with:

• Enterprise Content Management (ECM)

• Intelligent Automation

• Robotic Process Automation (RPA)

• Workflow modernization

• Banking operations transformation

• Familiarity with Jira, Azure DevOps, Confluence, and Agile reporting tools.

• Experience supporting digital transformation programs within large financial institutions.

• Desired Skills

• Servant leadership mindset

• Risk and dependency management

• Executive communication

• Agile coaching and mentoring

• Continuous improvement facilitation

• Release planning and coordination

• Problem-solving and critical thinking

• Conflict resolution and negotiation

• Banking operations and regulatory awareness

• Enterprise technology delivery

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.