About this role
17967 - Sr. Retirement
Benefits
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Specialist — MI — On Site
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Position Summary: The Senior Retirement
Benefits
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Specialist provides advanced administrative support for client-sponsored retirement plans and Vensure's 401(k) Multiple Employer Plans (MEP) and Pooled Employer Plans (PEP). Responsibilities include day-to-day operations, complex plan compliance, supporting annual Form 5500 audits, assisting with MEP/PEP conversions, providing technical guidance to client inquiries, supporting plan enhancement projects, partnering directly with retirement vendors, resolving escalated issues, and mentoring Retirement team members.
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Essential Duties and Responsibilities:
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Perform advanced daily plan administration, including contribution corrections, escalated distribution and loan reviews, and exception processing.
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Serve as a subject-matter resource for internal and external 401(k) administration inquiries, including miscellaneous and advanced questions.
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Support annual Form 5500 audits for Vensure retirement plans: validate data, respond to audit requests, and coordinate with auditors and vendors.
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Assist with MEP/PEP conversions and perform due diligence with Vensure's retirement vendors to resolve escalated issues.
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Create, refine, and follow process documentation for 401(k) administrative procedures to ensure team consistency.
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Facilitate Small Account Force-Outs (SAFO) and other specialized plan projects per plan provisions and regulations.
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Coordinate with Payroll, Sales, Client Relations, and other Retirement team members to ensure timely and accurate plan administration.
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Provide technical guidance and escalate/resolve vendor-related issues as needed; mentor other Retirement team members.
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Marginal Functions:
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Build and maintain collaborative relationships with team members across disciplines to ensure coordinated communications and services for clients.
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Attend webinars and training to stay current on best practices relevant to the company and department.
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Complete projects and other duties as assigned by supervisor.
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Knowledge, Skills, and Abilities:
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Strong knowledge of ERISA and DOL retirement plan rules.
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Demonstrated competency in computer operations: accurate data entry, file management, and efficient navigation of multiple software platforms.
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Ability to read, interpret, and apply retirement plan documents, regulations, rules, and policies.
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Skilled in composing routine reports, internal correspondence, and documentation with clarity and attention to detail.
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Professional and respectful communication with internal teams, external partners, and stakeholders at all organizational levels.
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Sound judgment in routine situations and adaptability to changing priorities while maintaining productivity.
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Exceptional organization, attention to detail, and diligent follow-through to support accurate plan administration and regulatory compliance.
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Effective prioritization of multiple tasks and deadlines in a fast-paced environment.
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Ability to work under supervision and independently with initiative and accountability.
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Adaptability to process changes, regulatory updates, and evolving business needs.
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Strong work ethic, reliability, integrity, confidentiality, and commitment to continuous improvement.
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Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and demonstrated ability to learn new applications.
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Required Education & Experience:
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Associate’s degree or equivalent combination of experience, skills, and education preferred (including non-traditional degree programs, certifications, or job training programs).
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3+ years of retirement plan administration experience.
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Proven ability to work with large datasets in Excel.
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Payroll experience is a plus.
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MEP/PEP administration experience preferred.
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Professional Employer Organization (PEO) experience is a plus.
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Credentials such as ASPPA, NIPA, or CEBS are preferred, or willingness to earn one within 12 months.
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Required Licenses And/Or Certifications: Not applicable.