About this role
About the Role We are expanding our Sub Same-Day network in Japan and need leaders in Program Management to drive scalable improvements across fulfillment centers, supply chain, and last-mile delivery. You will manage initiatives related to new integrations at SSD sites and lead continuous improvement initiatives that directly impact customer delivery speed and reliability. This role presents a unique opportunity to drive Amazon's ambitious goals for expanding and optimizing our SSD network in Japan. What You'll Do
- Develop and execute SSD/AMZL+ process improvement and network expansion strategies, set priorities, and communicate effectively across business partners and stakeholders
- Ideate, define, and drive the planning of network topology and process improvement initiatives for Amazon's SSD network by partnering with stakeholder groups to optimize delivery speed, coverage, and customer experience
- Translate customer needs, market trends, and business requirements into a logical sequence for network expansion, mapping our roadmap and program initiatives to measurable business value
- Conduct comprehensive analysis of current network performance, market potential, and future growth projections to inform new strategic initiatives
- Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings
- Partner with teams across various regions and geographies to understand, adapt, and implement best practices for SSD network design and expansion in Japan
- Design and conduct pilot projects to test new configurations, gather learnings, and implement the most feasible, cost-effective, and scalable solutions for SSD network
- Identify and implement cost-saving opportunities and efficiency gains in UTR and OTR processes, working across stakeholder functions to execute initiatives at scale
- Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive effective improvements
- Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for network effectiveness, ensuring continuous improvement in SSD operations What We're Looking For
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Strong analytical and business acumen with a focus on network design and process optimization
- Experience in managing multiple stakeholder teams simultaneously
- Ability to influence without authority and execute with speed
- A self-starter who will take ownership of network improvement and expansion challenges to create successful partnerships across stakeholder groups, driving strategy and execution to achieve SSD network growth goals at the right cost, while maintaining unparalleled customer experience Nice to Have
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field