Sr. Program Manager - Selling Partner Experience, Retail Business Services

About the Role Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we need to identify SP pain points, partner with tech/product teams on solutioning, and drive delivery for SPX enhancements while navigating ambiguity and escalating blockers as needed. What You'll Do

• Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood.
• Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders.
• Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including opportunity sizing, solution implementation, adoption tracking, and COI impact reporting.
• Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale.
• Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects.
• Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms.
• Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards.
• Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs.
• Key skills include building domain expertise on the SPX space and collaborating with multiple Root Cause Owning teams like Listings, SPFT, WW VX teams.
• Define and baseline leadership level goals, track progress, remove blockers and deliver timely goals, while keeping leadership updated through MBR/QBR mechanisms.
• Dive deep into individual spaces and become the STL for the specific domain. What We're Looking For
• 7+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.). Nice to Have
• 6+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.