About this role
About the Role Amazon's SCOT-AIM NA organization is seeking a Sr Program Manager to lead strategic supply chain improvements for Stores in North America. You will partner with retail leaders to develop deep insights, own strategic roadmaps to improve customer experience and supply chain, and drive cross-functional initiatives to deliver measurable business outcomes. This role serves as a global hub for strategic supply chain improvement for a given segment and requires strong collaboration, data-driven decision making, and the ability to translate insights into tangible results. What You'll Do
- Analyze instock and related business performance data to provide action-oriented insights to drive future improvements
- Work with stakeholders to identify opportunities and implement both short- and long-term mechanisms and solutions, articulating opportunity size and effort required to build business cases and prioritize in partnership with senior leadership and stakeholders
- Lead program management efforts to build new capabilities and improve operational outcomes, manage product roadmaps and feature priorities, work with the broader team to develop and deliver improvement solutions
- Drive cross-functional collaboration across multiple teams with competing priorities, establishing clear accountability and project management chains
- Monitor and drive project execution to ensure quality delivery aligned with target dates; anticipate bottlenecks, manage escalations, and balance business needs against technical constraints while making strategic tradeoffs
- Act as subject matter expert providing troubleshooting support and developing standard work, documentation, and training materials What We're Looking For
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership Nice to Have
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate Compensation & Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan