About this role
Sr Program Manager, Retail Business Services
Senior Program Manager, Purchase – Retail Business Services We are seeking a Senior Program Manager to lead strategy and execution for Shopping Mission Completion, ensuring customers can seamlessly discover, evaluate, and purchase products across the Amazon store.
About Amazon Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel.
About the Team The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
Role Overview RBS is looking for a Senior Program Manager to lead a Strategy for Shopping Mission Completion for Customers. Amazon Store Walk analysis uncovers critical defects across the Amazon shopping journey; spanning across product discovery, evaluation, and purchase completion. These systemic problems impact the customer shopping journey, from how customers discover and evaluate products to their ability to complete purchases. These issues are categorized into four key defect themes: Data, Search, Catalog and Customer Experience. To resolve these issues, we recommend a coordinated, cross-functional engagement with partner teams that will improve overall customer shopping experience . This role will be at the center of collaboration between multiple world wide teams in re-imagining the purchase experience for customers.
Key job responsibilities Shopping Mission is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - Purchase, you will
- Think Big and own vision for building a Strategy that enables customers to complete their shopping journey.
- Disambiguate the problem space and size the problem and opportunity for RBS
- Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms.
- Break down