About this role
About the Role
As a Sr Program Manager, Firstmile management for JP AMXL Network Planning, you will own end-to-end management of 3PL partnerships and mid-to-long term network planning for the AMXL Firstmile network. You will analyze warehouse and network data to drive operational improvements, implement new tech such as warehouse management systems, troubleshoot IT issues with the IT team, and lead launch execution of new sites. You will partner with leadership to align plans with business goals and drive impact on on-time delivery and customer satisfaction. What You'll Do
- Manage overall First mile network including 3PL account management, mid-long term network planning, operational improvement including tech implementation and launch execution.
- Build strong relationship with 3PL partners
- Work in partnership with operations, SCM, product, tech teams to set optimal network plans
- Define a vision and plan to deliver it driving continuous delivery customer experience improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established quality and efficiency goals
- Understand and manage supply chain risks to minimize on-time delivery impact
- Support critical relationships with internal and external business partners
- Provide high quality inputs and garner alignment with finance and leadership teams using a combination of in-person meetings, well written data backed documents, detailed business models or presentations
- Identify and evaluate potential risks/obstacles within both internal and external business environment with minimal direction What We're Looking For
- 5+ years of program or project management experience
- 5+ years of vendor management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Speak, write, and read fluently in Japanese
- Experience in Business English skills, both verbal and written
- Experience using data and metrics to determine and drive improvements Nice to Have
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Excited about working in a diverse group and contributing to an inclusive culture