About this role
About the Role AMXL JP is looking for an experienced Senior Program Manager with a track record of achieving results to own and execute high-visibility CX and tech initiatives in Japan. This role will drive strategic initiatives, partner with cross-functional teams across regions, and deliver customer-focused solutions that improve the E2E network. What You'll Do
- Create execution strategy, set priorities and communicate across business partners and stakeholders
- Translate program initiatives into a logical sequence and map our roadmap against business impact
- Coordinate with teams across various regions and geos to understand, learn, implement and execute as per Japan nuances
- Bring creative ideas, pilot and implement program / tech interventions
- Manage and conduct quick pilot projects to gather learnings, identify and implement the best scalable solution for an E2E network
- Partner with cross-functional stakeholder teams at all levels of the organization including operations, product engineering, and quality teams to design and implement technical and process solutions
- Identify process gaps and drive projects for sustained improvement, influencing and working with technology, operations, business teams & leaders
- Develop a thorough understanding of all aspects of operations and dive deep into data to analyze performance and determine program strategy
- Write crisp, clearly articulated and logically supported recommendations to senior management with minimal supervision What We're Looking For
- Successful track record of managing complex programs and projects, with ability to influence without authority and manage multiple stakeholder groups
- Strong analytical and business acumen, with experience in managing data-driven programs and cross-functional teams
- Impactful communication skills, Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession and Think Big
- Self-starter who can take ownership of programs and drive strategy and execution to achieve speed, right cost and unparalleled customer experience
- Ability to partner with operations, product engineering, quality teams and other stakeholders across regions (e.g., US, EU, India) to deliver results