Sr. Program Manager, Agile Delivery

Sr. Program Manager, Agile Delivery

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking an experienced Senior Program Manager who can leverage their expertise to lead complex digital and technology initiatives with a Lean-Agile mindset. This individual contributor role is responsible for driving the planning, coordination, and execution of cross-functional programs that support strategic business objectives across the Global Digital organization.

The Senior Program Manager partners closely with Product, Engineering, Architecture, Business, and Operations stakeholders to deliver scalable, high-quality solutions that enhance customer and user experiences. The role requires strong organizational, analytical, and communication skills, as well as the ability to manage competing priorities, mitigate risks, and drive alignment across globally distributed teams.

The successful candidate will oversee medium-to-large technology programs involving multiple stakeholders, interconnected workstreams, and complex dependencies. Success in this role is measured by the ability to deliver business outcomes, maintain execution excellence, and continuously improve delivery processes within a fast-paced and evolving environment.

Your Role:

• Plan, coordinate, and execute cross-functional technology and digital programs from initiation through delivery.
• Partner with Product Managers, Engineering teams, Architecture, and business stakeholders to define program objectives, scope, timelines, and success metrics.
• Facilitate Agile ceremonies, program increment planning, and program governance activities as appropriate.
• Manage program schedules, milestones, dependencies, risks, and issues to ensure successful delivery.
• Track and communicate program status, progress, and key performance indicators to stakeholders.
• Drive stakeholder alignment and facilitate decision-making across multiple teams.
• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Support release planning and execution activities across interconnected project teams.
• Maintain accurate project documentation, reporting, and communication plans.
• Escalate critical issues and risks while proposing actionable mitigation strategies.
• Promote Agile and Lean best practices across delivery teams.

What You Bring to the Role:

• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field required.
• 5 - 8 years of experience in program management, project management, or related technology delivery roles.
• Experience leading medium-to-large technology programs and cross-functional initiatives.
• Proven ability to influence stakeholders and drive alignment across business and technical teams without direct authority.
• Experience managing project schedules, risks, dependencies, and program governance activities.
• Strong understanding of Agile delivery methodologies, including Scrum and SAFe.
• Experience implementing or supporting enterprise software, digital, eCommerce, or business transformation initiatives.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience developing executive-level status reports, dashboards, and program communications.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Agile certification required; SAFe certification preferred.
• PMP or PRINCE2 certification preferred.

Specialized Knowledge & Skills:

• Experience supporting eCommerce, distribution, supply chain, or digital platforms preferred.
• Working knowledge of software development lifecycle (SDLC) methodologies.
• Experience with Agile tools such as Jira, Confluence, Azure DevOps, or similar platforms.
• Understanding of release management, dependency management, and Agile metrics.
• Familiarity with cloud-based and web application environments.
• Knowledge of backlog management, sprint planning, velocity tracking, and reporting.
• Strong facilitation, collaboration, and stakeholder management skills.
• Advanced proficiency with Microsoft Office applications including PowerPoint, Excel, Word, and Visio.
• Ability to analyze data and present insights to drive informed decision-making.
• Experience working in matrixed and globally distributed environments preferred.