Sr. Pre-Sales Solutions Engineer

Job title: Sr. Pre-Sales Solutions Engineer

About the Role

You will be a solution expert in the sales cycle for Atlassian's Mid-market business, solving enterprise customers' hardest business problems with our products and helping close deals. This role combines deep product expertise, strategic storytelling, and collaborative engagement with sales teams in a distributed-first environment.

What You'll Do

• Join Atlassian’s Solutions Engineering Core Team to partner with direct sales, partners and larger account teams on Mid-Market Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory

• Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

• Proactively identify opportunities for cross-product/solution expansion

• Investigate, discover, and assess client pain points

• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

• Lead compelling value-based demonstrations, both standard and customized, across multiple stakeholder needs, from deep product demos to the large vision of the portfolio

• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision

• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, opportunities and needs, and ways to improve the selling cycle together

• Understand, track and document product feedback and competitive intelligence, and advocate for development internally by sharing with product management

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian product progress

• What We're Looking For

• 5+ years of experience interacting with mid-market customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and agility to get the job done

• Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions

• Comfortable in both business and technical contexts, interacting with executives or talking shop with strong technical audiences

• Customer-centric mindset, with a proven track record in building executive relationships with customers and rallying internal teams to meet customer needs

• Self-motivated and eager to learn, open to feedback, tolerant of failure, and driven to win and help customers and Atlassian succeed

• Compensation & Benefits

• Base pay ranges for new hires in the United States by geographic pay zone: Zone A 168,300 - 219,725; Zone B 151,200 - 197,400; Zone C 139,500 - 182,125 USD

• This role may be eligible for benefits, bonuses, commissions, and equity

• Perks and benefits include health coverage, paid volunteer days, wellness resources, and more. Visit go.payzones for details on locations included in each geographic pay zone.