Sr Oracle Support Analyst

Job title: Sr Oracle Support Analyst

About the Role Sr Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment. The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications.

What You'll Do

• Provide L2/L3 production support for Oracle ERP applications, investigate and resolve application, data, and interface issues, perform root cause analysis and implement corrective actions.
• Support business users during critical incidents and escalations.
• Monitor application health, concurrent programs, interfaces, and batch processes.
• Coordinate with business users, infrastructure teams, vendors, and development teams.
• Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes; analyze business process issues and system impacts; troubleshoot transactional issues and data discrepancies; provide guidance on ERP functionality and process flows.
• Develop and troubleshoot Oracle SQL and PL/SQL programs; support custom interfaces, reports, conversions, and enhancements; investigate data issues and perform approved data corrections; analyze performance issues and optimize SQL queries where required; support deployment and migration activities; defect fixes, performance tuning, and automation initiatives.
• Assist with testing, deployment, and release support.

What We're Looking For

• Strong functional knowledge across O2C, Procurement, Inventory, and Finance processes (Order to Cash, Shipping, Inventory Transactions, Invoicing, Receiving, GL, AP, AR, etc.).
• Experience with Oracle E-Business Suite 11i/R12 or higher; strong Oracle SQL and PL/SQL development skills; experience supporting highly customized ERP environments; Oracle Forms, Reports, Interfaces, and Concurrent Programs; data analysis and troubleshooting.
• Incident and production support management; ITIL / Production Support processes; ServiceNow or similar ticketing tools.
• Excellent communication and collaboration with business users and technical teams; ability to diagnose both functional and technical issues; capable of supporting critical production environments with minimal supervision.

Nice to Have

• Oracle Workflow knowledge.
• XML Publisher / BI Publisher.
• Unix/Linux shell scripting.
• Oracle ERP integrations and interfaces.