Sr. Operations Representative

Sr. Operations Representative

Responsibilities

• Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
• Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

Qualifications

• At least high school level

• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background

• Fluent in English and excellent conversational skills

• Preferably with Financial or Fraud Background

• No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

• For accommodation or recruiting process, contact Capital One Recruiting. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Hiring Process

• Stories

Benefits

• Career Journey

• How We Hire

• We take finding great coworkers pretty seriously.

• Step 1 Apply

• It only takes a few minutes to complete our application and assessment.

• Step 2 Screen and Schedule

• If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

• Step 3 Interview(s)

• Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

• Step 4 Decision

• The team will discuss — if it’s a good fit for us and you, we’ll make it official!

• A day in the life at Capital One

• Get an inside look at working at Capital One. Discover how our tech, product, and customer care teams collaborate and grow together.

• Your wellbeing is our priority

• Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

• Healthy Body, Healthy Mind

• You have options and we have the tools to help you decide which health plans best fit your needs.

• Save Money, Make Money

• Secure your present, plan for your future and reduce expenses along the way.

• Time, Family and Advice

• Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

• Career Journey

• Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you. A possible career journey at Capital One:

• Coordinator

• Senior Coordinator

• Principal Coordinator

• Associate

• Senior Associate

• Principal Associate

• Manager

• Senior Manager

• Director

• Senior Director

• VP

• Similar Jobs

• Saved Jobs

• You don't have any saved jobs right now

• Want more jobs like this?

• Set a job alert