About this role
Job title: Sr Onboarding Support, Hub Delivery
About the Role In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.
What You'll Do
- Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
- Support implementations of team standards, writing SOPs and improving current documents
- Build relationships with applicants, small business owners and future Amazon delivery partners
- Communicate with applicants and future partners 1:1 through phone and email
- Set proper expectations with applicants to ensure they’re setup for success
- Track and monitor applicants in the vetting and onboarding pipeline
- Track account activity and update pipeline in Salesforce
- Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve
What We're Looking For
- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in business-process design or equivalent
Nice to Have
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
Compensation & Benefits
- Salary: USD 88,100 - 154,100 annually
- Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
- Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.