SR NETWORK CONSULTANT I-INDIA

SR NETWORK CONSULTANT I-INDIA

BANGALORE, IND

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Job description

Company and benefits

Job ID

343758

Date posted

10/22/2026

Application Deadline

10/29/2026

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Main Responsibilities

• Provide first, second, and third-level support, resolving ~75% of issues without escalation.
• Troubleshoot network, server, and hardware issues, ensuring minimal downtime.
• Escalate unresolved issues to relevant engineering teams while adhering to defined procedures.
• Maintain accurate and up-to-date ticket information, ensuring transparent communication with customers.
• Coordinate replacement of faulty hardware and ensure timely resolution.
• Execute client change requests in collaboration with Engineering, Account Management, and Command Centre teams.
• Escalate critical incidents/outages to leadership as per SLA and process guidelines.
• Document incident resolutions thoroughly in case notes and provide detailed feedback to stakeholders.
• Review and manage open cases daily, updating relevant stakeholders on status and progress.
• Ensure smooth shift handovers with comprehensive updates.
• Participate in daily operations and change review meetings.
• Engage with third-party vendors for issue resolution when required.

What We Look For in a Candidate

Core Competencies

• Strong customer-facing communication skills (verbal and written).
• Ability to work under pressure and manage multiple priorities.
• Analytical mindset with strong troubleshooting capabilities.
• Proactive, adaptable, and team-oriented approach.
• Experience with ticketing tools and adherence to SLA timelines.

Technical Skills

Networking & Security Technologies

• Cisco routers and switches
• Lenovo switching solutions
• SD-WAN (multi-vendor)
• Wireless technologies (Cisco WiFi)
• Firewalls (Sophos, Check Point)
• Load balancers (F5 Big-IP, Kemp)
• Azure Networking (vNets, Virtual WAN, VPNs, NSG, Hub architectures)
• Proxy solutions (Bluecoat) and Meraki devices
• RSA server management

Networking Fundamentals

• TCP/IP protocols
• Layer 2 & Layer 3 switching and routing
• Routing protocols: BGP, EIGRP, OSPF
• Network security concepts: Firewalls, IDS/IPS, VPNs, SSL
• Load balancing principles
• Radius/NPS configuration and administration

Tools & Platforms

• Packet capture tools: Wireshark, NetScout
• Monitoring tools: SolarWinds, NetFlow
• IP Soft tools
• Operating systems: Windows, Linux/Unix
• Networking services: DHCP, DNS

Additional Requirements

• Experience in enterprise network support environments (mandatory)
• Strong troubleshooting and incident management experience
• Ability to design, implement, and support network/security solutions
• ITIL certification (preferred)

Nice to Have

Experience with Zscaler

Requisition #: 343758

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, dis disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

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