Sr Manager, Hospitality & Events

Job title: Sr Manager, Hospitality & Events

Job Description:

Senior Manager, Registration & Database (Global Visa Program)

MKTG Sports + Entertainment is seeking a Senior Manager, Registration & Database to lead the build, management, and year‑round ownership of the global registration platform supporting Visa’s sports hospitality programs. This role is ideal for someone who has moved beyond general event planning and is now a true registration specialist — someone who understands platforms, data, workflows, and communication at a deep operational level. You will serve as the anchor for registration operations, ensuring accuracy, consistency, and strong execution across global programs.

What You’ll Own

• End‑to‑end ownership of the global registration platform, including builds, updates, data structure, and workflow accuracy
• Creation and review of registration copy, guest communications, and program descriptions
• Year‑round leadership of the registration team’s workload, priorities, and support for Visa programs
• Management of customer database systems tied to registration, ensuring data quality and scalability
• Daily registration operations including guest list management, attendee communications, and inquiry resolution
• Registration reporting, dashboards, and client‑ready materials (guest lists, itineraries, collateral)
• Cross‑functional alignment with event operations, guest experience, merchandise, and ticketing teams
• Support for global merchandise operations including branding alignment, inventory tracking, and worldwide fulfillment
• Clear communication of timelines, status, and next steps during client calls and internal meetings
• Continuous improvement of registration processes, tools, and communication workflows

What You Bring

• 5+ years in registration management, database management, ticketing operations, or program operations
• Strong experience with registration platforms, websites, or customer data systems
• Excellent writing skills for registration copy, guest communications, and system content
• High comfort working with structured data, tracking progress, and maintaining accuracy
• Experience supporting senior leaders, executives, or high‑profile clients
• Strong organizational skills with the ability to manage multiple programs and communication streams

Why This Role Matters

Visa’s global hospitality programs rely on a consistent, accurate, and scalable registration system. This role is the operational backbone — ensuring guests receive the right information, the right access, and the right experience every time. You will be the decision maker, the platform owner, and the person who keeps the entire registration ecosystem running smoothly.

The annual salary range for this position is $62,500–$80,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit dentsenBenefitsPlus.

Brand:

Mktg Sports

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an email to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.