Sr. Manager, Customer Success Analytics (Remote)

Sr. Manager, Customer Success Analytics (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to our team.

Responsibilities

• Lead the analytics strategy for Customer Success to drive retention, expansion, and overall customer health.
• Partner with Customer Success, Sales, Product, and Data Engineering to define metrics, dashboards, and data models.
• Build scalable, self-serve analytics capabilities and governance around data quality and definitions.
• Communicate insights to senior leadership and cross-functional partners, translating data into actionable recommendations.

Qualifications

• 6+ years of experience in analytics, data science, or a related field, preferably in a Customer Success or Enterprise SaaS environment.
• Strong proficiency with SQL and data visualization tools; experience with large datasets and distributed systems.
• Proven ability to influence without direct authority and operate effectively in a matrixed organization.
• Excellent communication skills and strategic business acumen.

Benefits

• Competitive compensation and benefits package.

• Flexible, remote-friendly work environment.

• Opportunity to work on a world-class cybersecurity platform with AI-native technology.

• About CrowdStrike

• CrowdStrike is a global leader in cybersecurity, protecting people, processes, and technologies that drive modern organizations. Since 2011, CrowdStrike has mission to stop breaches and redefine modern security with the world’s most advanced AI-native platform.