About this role
Sr. Lead, SW Support
locations
Chicago, IL
time type
Full time
posted on
Posted Today
job requisition id
R159221
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Senior Lead, Software Support is part of the global Accounting and Fund Administration Production Assurance team and is responsible for supporting the production environment across AMRS, APAC and EMEA. The role provides high quality service to Operations and Business stakeholders, ensuring system availability, service continuity and timely resolution of production issues.
This role requires strong experience in application support across distributed and data technologies, including SQL, Oracle and ETL platforms. The individual should be confident operating within IT Service Management processes, able to solve complex problems, and committed to continuous improvement and professional development.
Major Duties
- Provide senior level production support for critical Accounting and Fund Administration applications, ensuring stability, availability and adherence to service level agreements.
- Investigate, analyze and resolve complex production incidents, coordinating with business, technology, infrastructure, vendor and support teams as required.
- Act as a subject matter expert for application support, providing technical guidance, consultation and leadership to team members and stakeholders.
- Evaluate processes, tools and technologies to improve operational resilience, support efficiency and business outcomes.
- Contribute to strategic planning and long-term direction for production support capabilities within the business function.
- Advise how to develop, maintain and enhance scripts, utilities or application components where required to support production stability and operational improvement.
- Oversee cross functional activities such as defect remediation, scheduling changes and service improvement actions, ensuring completion by the appropriate teams.
- Manage priorities, organise team activity, monitor progress and ensure work is completed accurately and within agreed timelines.
- Engage with management, committees and senior stake