About this role
We are multinational team to collaborate with Fortune 500 client ! You are allow to Hybrid Work(Remote 2 days/week) after you familiar with the job.
Key Responsibilities
- Work closely with D&E and serve as the primary interface between D&E and Customer Support teams to transform technical knowledge and SOPs into standardized service procedures.
- Support on-site testing and validation activities to build product and system knowledge, enabling effective procedure development and knowledge transfer to Customer Support teams.
- Develop, maintain, and continuously improve service procedures to ensure accuracy, usability, and alignment with the latest product and service requirements.
- Monitor field feedback, analyze improvement opportunities, and resolve procedure-related comments in a timely manner to maintain procedure quality.
- Collaborate with cross-functional stakeholders, including D&E, Factory, and Customer Support teams, to ensure successful procedure deployment and adoption.
- Meet individual performance objectives by consistently delivering at least one procedure creation and four procedure comment resolutions per week.
- Collaborate with software engineering teams to support software industrialization activities and develop service procedure related to software features, releases, and troubleshooting guidance.
Qualifications
- Bachelor's degree or above in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline.
- Strong analytical and problem-solving skills.
- Ability to interpret technical information and convert it into clear, structured documentation.
- Strong communication and stakeholder management skills.
- Fluent in English, both written and verbal.
- Willingness to travel for testing, validation, and customer support activities when required.
Nite to Have:
- Prior experience with HMI products and systems is highly preferred.
- Experience supporting software-related procedures, documentation, industrialization, or customer support activities is highly preferred.
- Experience in the semiconductor equipment industry.
- Experience in technical documentation or procedure development.
- Familiarity with customer support, field service, or engineering operations.
- Experience collaborating with global and cross-functional teams.
- Ability to work across both hardware and software domains and serve as a bridge between engineering, customer support, and field organizations.