Sr. Engineering Manager - Customer Experience Intelligence (CXI)
About this role
Job title: Sr. Engineering Manager - Customer Experience Intelligence (CXI)
About the Role As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you’ll shape how Databricks delivers intelligent, AI-driven customer and Support experiences at scale. You’ll lead a team building systems that turn customer and Support signals into measurable business outcomes—unlocking improvements in deflection, resolution speed, and customer satisfaction—while helping product teams strengthen reliability through actionable insights.
This is a high-impact, visible role where your leadership will blend AI, automation, and human expertise to power the Databricks customer journey.
What You'll Do
- Own the entire portfolio across customer self-service, support workflows, and product-health intelligence.
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