About this role
Job title: Sr. Engagement Manager, Forward Deployed Engineering - LATAM
About the Role The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
What You'll Do
- Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
- Travel up to 25-50% as required.
What We're Looking For
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
Compensation & Benefits
- Comprehensive benefits and perks; region-specific details available via the benefits page.