About this role
Job title: Sr. Engagement Manager
About the Role The Engagement Manager helps customers accelerate value from the Databricks platform by defining and orchestrating the required engagement and ensuring successful delivery of professional services and training. This is a strategic, cross-functional role partnering with Sales, Field Engineering, Partners Support and Product Teams to maximize customer value and drive adoption.
What You'll Do
- Collaborate with the Sales counterpart early in the sales process to understand customer needs, define success, and ensure delivery of valued solutions
- Identify opportunities for new services and articulate business value for upsell or extensions
- Develop commercial models leveraging Databricks and Partner investment vehicles to address budget constraints for success
- Serve as the Engagement Manager in the assigned area with accountability for meeting/exceeding Professional Services and Training KPIs
- Articulate customer success stories, services offerings, and measurable value
- Consult with clients to understand engagement scope, requirements, time, cost and benefits, and estimate/ scope SOW documents as needed
- Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations
- Govern delivery and ensure delivery excellence through leadership and cross-functional coordination
What We're Looking For
- Data and AI domain knowledge and experience delivering value through production implementations
- Proven senior customer-facing experience requiring influencing, negotiating, and execution
- Excellent customer-facing skills and ability to develop relationships at all levels, including senior executives
- Track record of identifying customer needs and delivering solutions
- Strong leadership and ability to enforce governance and drive delivery excellence
- Strong service delivery and program management skills with the ability to translate customer success outcomes into value