Sr.Director / AVP - Ecomm

Sr.Director / AVP - Ecomm

Sr.Director / AVP - Ecomm

locations

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

time type

Full time

posted on

Posted Today

job requisition id

R1128070

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast-paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Job Description:

Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast-paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

• 1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.

• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.

• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

• 2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.

• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.

• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

• 3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.

• Partner with Business Leads,