About this role
Sr Desktop Support Analyst
Location- Patalganga (Panvel)
Responsibilities
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Handling IT-related
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activities in Unit-I and Unit-II
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Responsible for GxP-related IT activities.
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Adherence to effective IT SOPs and
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ensuring related activities are carried out accordingly.
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Maintenance and support for Chromeleon and
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non-Chromeleon applications and servers.
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Provide technical support to vendors
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during any new installation or troubleshooting.
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Implementation of desktop policies in GxP
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systems.
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Maintain and review IT assets.
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Preparation, review, and execution of
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qualification and validation documents.
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End-user support related to IT
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infrastructure and system hardware.
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Printing support.
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Support related to network LAN, Wi-Fi,
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switches, etc.
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Assisting with IT issues in QC and R&D
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labs.
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Coordinate with the corporate IT team for
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remote software and web applications.
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Coordinate with team members and
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troubleshoot IT-related problems.
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Anti-virus and patch management
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compliance.
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Monitoring and closure of IT tickets as
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per the SLA.
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Any other responsibility or assignment
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allocated by the Department Head.
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Environment, Health
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and Safety (EHS) Responsibilities
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Follow all EHS guidelines and work
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instructions while carrying out assigned activities.
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100% compliance with Personal Protective
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Equipment (PPE) usage.
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Adherence to Life-Saving Rules (LSR).
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Work according to competence and assigned
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tasks.
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Participate in training programs.
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Awareness of emergency preparedness plans
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and responding to emergencies.
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Report EHS incidents to the concerned
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officer, manager, or EHS representative.